Delivery & Shipping
We offer gift packaging so you can give Bagtrainer products directly and surprise the recipient.
No, you don’t pay shipping costs and the shipment always comes with a track & trace as well. This makes it easy to track your package.
Changing your order is possible before it is shipped. If so, send us an e-mail immediately via our contact page.
Once your order has been shipped and is in transit, it is impossible for us to make any adjustments. You must then place a new order and return your incorrect order.
This will vary depending on your location. On average, this is 2-3 business days.
Once your order has shipped, you will receive a shipping confirmation email titled “Your order is on its way.” You can then track your order using the tracking link in the email. If you haven’t received an email yet, no worries! We will do our best to get it to you as soon as possible.
Don’t worry, DPD delivery drivers usually leave a bill with instructions on how to pick up your order at a pickup point. This is always free of charge.
No, currently we only ship to countries within the European Union.
For shipping all orders, we work with the parcel service DPD.
No customs fees need to be paid upon delivery, as the products are shipped from Belgium within the European Union.
Sometimes delivery people leave packages in random places, such as your front door, somewhere hidden behind a bush, at a neighbor’s house, or if none of these options are safe, they may mark your order as delivered and come back during the day. More often than not, they leave a bill with information.
Delays are rare and unfortunately can occur for a variety of reasons, including holidays, weather conditions.
If you refuse delivery of your order and it is returned to us, we may give you a partial refund, discounting the cost associated with that delivery.
Sales Information
Yes, with our prices, what you see is what you pay.
Yes, we are ready to help you. Email us at info@bagtrainer.com for all your questions or fill out our contact form.
Warranty
The warranty on Bagtrainer products is valid for life. Please note that making your own modifications/repairs and modifications/repairs by third parties may void the warranty.
Warranty covers manufacturing defects, but not damage such as, but not limited to: misuse or neglect, normal wear and tear, accidents, exposure to extreme conditions, acids, inks, oils, solvents, water or malicious damage. We will need to examine the item and any visible defects before we can confirm whether or not the defect is covered by our warranty. Please see our warranty policy for more details.
We reserve the right to repair, exchange or replace your item, depending on what is best in the circumstances, but if we think it is appropriate, we may issue a credit or refund. Please see our warranty policy for more details.
No, we will send you a return label or reimburse you for the return cost.
Product Information
We use high-quality, genuine, full-grain leather because it is the most durable and a hard-wearing leather type.
Yes, we do not accept animal cruelty in the production of our products and we always do our utmost to ensure that our leathers come from responsible tanneries.
Yes, when a product is finished with cotton we use 100% Cotton twill.
Absolutely, we try to do our designs justice by photographing them and representing them as accurately as possible. We also check the quality of all our products before they are shipped to ensure that what you see and what we make is up to standards.
Minor color differences may occur depending on your screen resolution, brightness and other factors. We take great care to ensure that there is as little color difference as possible between the image on the website and the product you receive.
While we make every effort to ensure that our products are free from manufacturing and material defects, our products are handmade and we work with natural materials, so in the unlikely event that your product has minor blemishes, variations or imperfections, these are not to be considered defects, but rather a statement of natural craftsmanship.
Return
We offer a 30-day return policy for refunds and exchanges.
We are here to help you. If you have accidentally damaged your product or there is a flaw in it after years of use and you want us to repair it, please contact us.
You can cancel your order before it has shipped. Once shipped, you must wait for your order to be delivered and then return it to us.
Returning an item is easy. Go to the return policy page and follow the steps.
We may ask for proof of purchase if we can’t find you in our sales registration system.
We do not offer this service. However, the return policy page does contain all the information on how to return your items as easily as possible.
No, if your return request is approved you will receive a return label, you can use this return label when returning an item.
If your return is accepted, we will issue your refund using the same payment method you used.
A refund will be in your account within five business days after we execute it. This time may vary depending on your bank.
By email we will notify you once we have issued the refund.
We do not accept returns of used items and will return them to you at your own expense.
We do not accept returns that are not authorized by us and will return them to you at your own expense. Please see our return policy for more information on how to return an item.
Be sure to follow our instructions, as we cannot accept returns that have not been delivered to the correct address. If it is not sent to the correct address we will not receive it either.
In the very unlikely event that your items are defective, you should email us immediately. We will ask you for photos to further assess the problem and proceed from there. Don’t worry, we will do our best to help and make things right.
No, after we have approved the return request, you will receive a return label from us, you can then use it to return the item to us free of charge.
Business to business
Let’s get acquainted! We offer all kinds of options. Contact our team via email (info @bagtrainer.com) or via our contact form. We are here for you.